Privacy Policy

EFFECTIVE 1/01/2024

This Privacy Policy describes how Loads and Roads LLC, dba Tidy Loads Laundry, its affiliates, and subsidiaries (“Tidy Loads Laundry”, “we” or “us”), handle information that may be collected or provided by us in connection with your use of the Tidy Loads Laundry platform (“Platform”), which includes but may not be limited to Tidy Loads Laundry’s websites, mobile applications, and network, now available or developed in the future. Tidy Loads Laundry provides individuals or businesses seeking specific laundry services (“Customers“) with direct-to-consumer laundry services, including wash, fold, dry, and dry cleaning. This information may include transactions, activities, and any other data obtained as you visit or use the Tidy Loads Laundry Platform.

As a business operating under the laws of Florida, we adhere to the regulations and guidelines set forth by the state. By accessing our services, you agree to the terms and conditions outlined in this Privacy Policy. Please take the time to review this document carefully to understand our practices regarding your personal data.

1. Data Collection
2. Online Tracking/ Do Not Track
3. Data Use and Sharing
4. Individual’s Rights and Choices
5. Children’s Information
6. Security Safeguards
7. Retention of Personal Information
8. Changes to Privacy Policy
9. Contact Us

DATA COLLECTION

To operate Tidy Loads Laundry’s Platform effectively and provide you with information about services that might be of interest, we may collect personal information that you provide to us, that we obtain automatically when you use our Platform, and/or from other sources such as third-party services and organizations as described below. This personal information may include, but is not limited to:

Information Needed for Account Creation:

When you create an account, we may collect the following information:

• Full name
• Postal address
• Phone number
• Email address
• Credit card or bank account details

Location Information:

Our Tidy Loads Laundry mobile application may automatically collect precise location data. This information is used to enhance the services on the platform, including:

• Ensuring accurate delivery of services
• Analytics and optimization
• To personalize your experience (your information helps us to better respond to your individual needs)

You can opt out of this information collection by disabling location access for Tidy Loads Laundry in your device settings or by uninstalling the Tidy Loads Laundry mobile application from your device.

Transaction Information:

Transaction details related to the use of the Platform are collected. Any payments made via our Platform are processed by third-party payment processors. We do not directly collect or store any payment card information entered through our services, but we may receive information associated with your payment card information (e.g., your billing details). This may include, but is not limited to:

• Details about the service requested, such as the requested date or time, type of service, and quantity
• Date and time the service was provided or completed
• Total amount charged for the service, including any taxes or fees
• Any tips, bonuses, or gratuities provided by the user
• Billing details associated with the payment card used for the transaction, such as billing address or last four digits of the card number
• Delivery address or address associated with the service request

Automatic Generation and Collection of Information:

Information about and may be automatically collected. This may include, but is not limited to:

• How you interact with the Platform
• Preferences expressed
• Settings chosen
• Other preference and use information
• Communications of users of the Platform, including requests for information, newsletter registration, customer or technical support requests, or other communications

Device Information:

Information about and from your device may be automatically collected. This may include, but is not limited to:

• The hardware model
• The manufacturing company
• Operating system and version
• Software
• Cookie identifiers
• File names and versions
• Preferred language
• Unique device identifiers
• Advertising identifiers
• Serial number
• Device motion information
• Mobile network information

Log Information:

Information from server logs may be collected automatically. This may include, but is not limited to:

• Device IP address
• Access dates and time
• App features or pages viewed
• App crashes or other system activity
• Type and version of browser
• Third-party site or service used before interacting with the Platform

Data Collected from Other Sources:

We may collect information from other sources as described below:

• Surveys: We may contact you to participate in surveys. If you decide to participate, you may be asked to provide certain information, which may include personal information.
• Interactive Features: We and others who use our Platform may collect personal information that you submit or make available through our interactive features, such as applications, reviews or ratings, messaging facilities, and social media pages. Information shared using public sharing features will be considered “public,” unless otherwise required by applicable law, and is not subject to the privacy protections referenced herein.
• Contests: We may collect personal information for any contests that we offer. In some jurisdictions, we are required to publicly share information of contest winners.
• Events: We may collect personal information from individuals when attending or hosting conferences, trade shows, and other events. Additionally, personal information may be collected from individuals and third parties to assess and pursue potential business opportunities.
• Referral Services: Our services may offer tools and functionalities allowing you to provide information about your friends through our referral service. Third parties may also use these services to upload information about you. Our referral services may also allow you to forward or share certain content with a friend, such as an email inviting your friend to use our services.

ONLINE TRACKING/DO NOT TRACK

When using the Platform, we and third-party partners, such as ad networks, may use tracking technologies, such as tracking cookies and pixel tags (“Technologies”), to automatically collect information about your online activities on other websites or in other apps over time. Such information includes how the Platform is used and what devices are used to access the Platform.

1. Cookies: Cookies are small text files placed in device browsers that store preferences and facilitate and enhance your experience. Our Platform uses cookies and other related technologies. Cookies are also placed by third parties we have engaged. When you visit our website it can be necessary to store and/or read certain data from your device by using technologies such as cookies.
   • Technical or functional cookies: Some cookies ensure that certain parts of the website work properly and that your user preferences remain known. By placing functional cookies, we make it easier for you to visit our website. This way, you do not need to repeatedly enter the same information when visiting our website and, for example, the items remain in your shopping cart until you have paid. We may place these cookies without your consent.
   • Statistics cookies: We use statistics cookies to optimize the website experience for our users. With these statistics cookies we get insights in the usage of our website.
   • Marketing/Tracking cookies: Marketing/Tracking cookies are cookies or any other form of local storage, used to create user profiles to display advertising or to track the user on this website or across several websites for similar marketing purposes.

2. Pixel Tags/Web Beacons: A pixel tag (also known as a web beacon) is a piece of code embedded in our services that collects information about engagement on our services. We may also include web beacons in e-mails to understand whether messages have been opened, acted on, or forwarded.
3. Google Maps APIs: We may utilize Google Maps API to provide various functionalities, such as custom maps, location-based services, and route planning. Google Maps API may collect information from you and your device for security purposes. Any information collected by Google Maps API is subject to Google’s Privacy Policy.
4. Local Storage: Local storage, also known as DOM storage, allows web apps to store client-side data. It supports persistent data storage similar to cookies but with greater capacity and no information stored in the HTTP request header.
5. Sessions: We use sessions to identify the areas of our website that you have visited. A session is a small piece of data stored on your computer or mobile device by your web browser.

Use of Technologies:

Our uses of these Technologies fall into the following general categories:

Operationally Necessary: This includes Technologies that allow you access to our services, applications, and tools that are required to identify irregular website behavior, prevent fraudulent activity, improve security, or allow you to make use of our functionality.

Performance-Related: We may use Technologies to assess the performance of our services, including as part of our analytic practices to help us understand how individuals use our services (see Analytics below).

Functionality-Related: We may use Technologies that allow us to offer you enhanced functionality when accessing or using our services. This may include identifying you when you sign into our services or keeping track of your specified preferences, interests, or past items viewed.

Web Fonts: For uniform representation of fonts, this page uses web fonts provided by Google. When you open a page, your browser loads the required web fonts into your browser cache to display texts and fonts correctly.

For this purpose your browser has to establish a direct connection to Google servers. Google thus becomes aware that our web page was accessed via your IP address. The use of Google Web fonts is done in the interest of a uniform and attractive presentation of our plugin. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO.

If your browser does not support web fonts, a standard font is used by your computer.

Further information about handling user data, can be found at https://developers.google.com/fonts/faq and in Google’s privacy policy at https://www.google.com/policies/privacy/.

Advertising- or Targeting-Related: We may use first party or third-party Technologies to deliver content, including ads relevant to your interests, on our services or on third-party websites. See “Individual’s Privacy Rights and Choices” below to understand your choices regarding these Technologies.

Analytics:

We may use Technologies and other third-party tools to process analytics information on our services.

• Google Analytics: For more information about how Google uses your data (including for its own purposes, e.g., for profiling or linking it to other data), please visit Google Analytics’ Privacy Policy. To learn more about how to opt-out of Google Analytics’ use of your information, please click here.
• Facebook Connect: For more information, please visit Facebook’s Data Policy. You can object to the collection of your data by Facebook pixel, or to the use of your data for the purpose of displaying Facebook ads by contacting the following address while logged into your Facebook account: https://www.facebook.com/settings?tab=ads.

The Platform may contain links to other websites/applications, and other websites/applications may reference or link to our Platform. These third-party services are not controlled by us. We encourage our users to read the privacy policies of each website and application with which they interact. We do not endorse, screen or approve, and are not responsible for, the privacy practices or content of such other websites or applications. Providing personal information to third-party websites or applications is at your own risk.

You may be able to change browser, operating system, or app settings to block and/or delete these technologies in accessing the Platform. However, the functionality of the Platform may be affected by these changes.

Opting Out:

Tidy Loads Laundry provides you the opportunity to opt-out of receiving marketing communications from the Platform and third-party partners. You may opt out of receiving text messages or push notifications through our mobile application. You may also opt out of precise location-based information collection.

If you receive an unwanted email from us, you can use the unsubscribe link found at the bottom of the email to opt out of receiving future emails. Note that you will continue to receive transaction-related emails regarding products or services you have requested. We may also send you certain non-promotional communications regarding us and our services, and you will not be able to opt out of those communications (e.g., communications regarding our services or updates to our Terms or this Privacy Policy).

You may opt out of receiving text messages from us by following the instructions in the text message you have received from us or by otherwise contacting us. We may send you push notifications through our mobile application. You may opt out from receiving these push notifications by changing the settings on your mobile device. With your consent, we may also collect precise location-based information via our mobile application. You may opt out of this collection by changing the settings on your mobile device.

Certain opt-out services on a browser may be available from personalized advertisements services or other advertising networks who are members of the Network Advertising Initiative or who subscribe to the Digital Advertising Alliance’s Self-Regulatory Principles for Online Behavioral Advertising. The opt-out sections on the websites of each of those organizations may be found at:

• Network Advertising Initiative: Browser Opt-Out: http://www.networkadvertising.org/choices/
• Digital Advertising Alliance: Browser Opt-Out: http://www.aboutads.info/choices/
• App Opt-Out: http://youradchoices.com/appchoices

Please note that cookie-based opt-outs are not effective on mobile applications. However, you may also be able to change your device, browser, or operating system settings to opt out of personalized advertising through apps. When you opt out of personalized advertising, you may continue to see general online advertising on the Platform and/or ads on other Internet websites, however. Please note you must separately opt out in each browser and on each device.

Enabling/disabling and deleting cookies: You can use your internet browser to automatically or manually delete cookies. You can also specify that certain cookies may not be placed. Another option is to change the settings of your internet browser so that you receive a message each time a cookie is placed. For more information about these options, please refer to the instructions in the Help section of your browser.

Please note that our website may not work properly if all cookies are disabled. If you do delete the cookies in your browser, they will be placed again after your consent when you visit our website again.

Do Not Track: Do Not Track (“DNT”) is a privacy preference that you can set in certain web browsers. Please note that we do not respond to or honor DNT signals or similar mechanisms transmitted by web browsers.

DATA USE AND SHARING

The Platform may contain links to other websites, online services, or other third-party providers. These sites are responsible for their own privacy practices and terms of service and are not regulated by Tidy Loads Laundry. This Privacy Policy applies strictly to information collected by Tidy Loads Laundry.

We may use personal information for other purposes that are clearly disclosed to you at the time you provide personal information or with your consent. Your personal information will NOT be provided to third parties for their own marketing purposes without your consent.

Your email address, phone number, and other personal information may be used to provide you access to certain functionalities and features of our Platform, help increase operational efficiency, contribute to the improvement of the Platform, develop new products and services, or contact you in connection with transactions, services, and policy changes, and other activities on or through the Platform. This may include, but is not limited to, the following uses:

• Confirmation emails
• Text messages
• Push notification alerts
• Important news that could affect your relationship with Tidy Loads Laundry
• For identification and authentication, including requests to exercise your rights under this policy
• Fraud prevention and detecting security incidents, and prosecuting those responsible for that activity
• Contacting you and others to investigate the potential unauthorized use of your information
• Communicating pickup requests
• Processing your financial information and other payment methods for products or services purchased
• Ensuring internal quality control and safety
• Debugging to identify and repair errors with our Platform
• Auditing relating to interactions, transactions, and other compliance activities
• Sharing information with third parties as needed to provide the services
• Enforcing our agreements and policies

Tidy Loads Laundry may also use information, including personal information, to provide advertising on the Platform as permitted by applicable law. Email, text, and other messages may be sent from Tidy Loads Laundry with personalized offers, information about products and services, or to show online advertising on the Platform and on other websites and online services. If you have any questions about our marketing practices or if you would like to opt out of the use of your personal information for marketing purposes, you may contact us at any time as set forth in “Contact Us” below.

We may use personal information and other data collected through the Platform to create de-identified and/or aggregate data, such as de-identified demographic information and information about the devices from which you access our Platform. This aggregated data helps us analyze trends, improve our services, and personalize your experience. We do not attempt to reidentify de-identified or aggregated data, except as required by applicable law.

Additionally, we may share portions of our log file data, which may include IP addresses, with third parties such as web analytics partners, application developers, and ad networks for analytics purposes. If your IP address is shared, it may be used to estimate general location and other technographics, such as connection speed and device type. These third parties may aggregate this information to provide auditing, research, and reporting for us and our advertisers, helping us improve our advertising strategies and better understand user behavior on the Platform.

To manage and operate the Platform efficiently, we may share your personal information with vendors, agents, and trusted third-party service providers. These parties assist us in various aspects of our operations, including transaction processing, support services, hosting, email management, database storage, marketing, payment processing, customer service, and order fulfillment. By engaging these third parties, we aim to enhance the functionality and performance of our services and provide you with a seamless experience on the Platform. While sharing your personal information with these entities, we ensure compliance with applicable privacy laws and take necessary measures to safeguard your data.

We may share the information we collect, including both personal and non-personal data, with various third parties such as advertisers, contest sponsors, promotional and marketing partners, and content providers. This information may also be shared with our current and future affiliated companies, business partners, and in the event of a merger, asset sale, or business reorganization, it may be shared or transferred to our successors-in-interest. Additionally, we may share your personal information with business partners to fulfill requests for products or services and collaborate with them to offer joint products or services. Our company affiliates may also receive your personal information as part of our business operations.

We may also disclose personal and non-personal information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate in order to respond to claims, legal process (including subpoenas), to protect our rights and interests or those of a third party, the safety of the public or any person, to prevent or stop any illegal, unethical, or legally actionable activity, or to otherwise comply with applicable court orders, laws, rules and regulations.

Access to other data collected by the Platform may be allowed in order to enable the delivery of online advertising on the Platform or on other websites and online services, or to send you information that may be useful or relevant. These advertising partners may use this information (and similar information collected from other services) for purposes of delivering personalized advertisements to you when you visit digital properties within their networks. This practice is commonly referred to as “interest-based advertising” or “personalized advertising.”

We may utilize remarketing services to enhance our digital marketing efforts. Remarketing, also known as retargeting, involves serving ads across the internet to individuals who have previously visited our website. This allows us to engage with users who have shown interest in our products or services by displaying targeted ads on various websites and platforms they frequent. Remarketing helps us provide relevant advertising content and improve our marketing strategies. However, please note that third-party vendors, including Google, may use cookies to serve ads based on a user’s past visits to our website. Users can opt out of Google’s use of cookies for remarketing purposes by visiting the Google Ads Settings page. By using our website, you consent to the use of remarketing services as described in this Privacy Policy.

We may use third-party Application Program Interfaces (“APIs”) and Software Development Kits (“SDKs”) as part of the functionality of our services. For more information about our use of APIs and SDKs, please contact us as set forth in “Contact Us” below.

Sharing Information with Third Parties: The Platform may allow sharing of certain information about you, including personal information, with other sources including through third-party services and organizations. For example, if you access our services through a third-party application, such as an app store, a third-party login service, or a social networking site (such as Facebook, Twitter, and YouTube), we may collect information about you from that third-party application that you have made available via your privacy settings. Your personal information is not shared with them unless you direct the Platform to do so. The use of the information will be governed by their privacy policies and terms of service. You are encouraged to check their privacy policies and terms of service. To modify privacy settings on their websites, please see “Online Tracking/Do Not Track” as described above. We may access, preserve, and disclose collected information if we believe doing so is required or appropriate. This may include, but is not limited to:

• Complying with law enforcement requests and legal process, such as a court order or subpoena
• Responding to your requests
• Protecting your, our, or others’ rights, property, or safety
• Assisting in settling a dispute

Consumer information may be sold or transferred as part of certain transactions as permitted by law and/or contract. These transactions include involvement by Tidy Loads Laundry in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of Company assets, or transition of service to another supplier. Tidy Loads Laundry cannot control how such entities may use, preserve, or disclose such information in these cases. We may also disclose your personal information with your permission.

INDIVIDUALS PRIVACY RIGHTS & CHOICES

In accordance with applicable law, Tidy Loads Laundry will provide you with the ability to access and edit personal information. To update personal information, you must sign into the platform. You may then view, update, and correct account information.

Data Access, Portability, and Deletion:

We are committed to protecting your privacy and providing transparency regarding the personal information we collect. While our operations primarily fall under Florida laws, we respect the rights of individuals to access, update, and delete their personal information.

To exercise these rights, please contact us. Please refer to the contact details at the bottom of this Privacy Policy. If you have a complaint about how we handle your data, we would like to hear from you.

California Residents:

While we primarily operate under Florida laws, we acknowledge the California Consumer Privacy Act (CCPA) and the California Online Privacy Protection Act (CalOPPA). Even though these laws may not directly apply to our operations, we are committed to providing equal service to all users and will respond to any requests regarding personal information in a timely manner.

If you have any questions or concerns about your privacy rights, please contact us.

CHILDREN’S INFORMATION

Tidy Loads Laundry’s Platform is not directed to children under 13 (or other age as required by local law) and does not knowingly collect information from children. If you are a parent and believe that your child under the age of 13 has used the Platform and provided personal information through the Platform, please contact us and we will work to delete that account on the Platform and any personal information collected from them, unless we have a legal obligation to keep it, and terminate the child’s account, if applicable.

SECURITY SAFEGUARDS

We take the security of your personal information seriously and implement various measures to ensure its protection. When you place an order or provide personal information through our service, we utilize a secure server and employ Secure Socket Layer (SSL) technology to encrypt sensitive/credit information during transmission. This encrypted data is stored securely in our Payment gateway provider’s database, accessible only to authorized personnel with special access rights, who are required to maintain the confidentiality of such information. Tidy Loads Laundry has security measures in place to help protect against the loss, misuse, and alteration of the information under our control and we take appropriate steps to ensure that a consumer’s information is secure on its system. While we take extensive measures to safeguard your information, it’s important to note that no method of transmission over the internet or electronic storage is completely secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security against unauthorized access, disclosure, alteration, or destruction. This means Tidy Loads Laundry cannot guarantee the security of any information you transmit to us. To the fullest extent permitted by applicable law, we do not accept liability for unauthorized disclosure. By using our Platform or providing personal information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of our services. If we learn of a security system’s breach, we will immediately notify you.

RETENTION OF PERSONAL INFORMATION

We store the personal information we collect as described in this Privacy Policy for as long as you use our services, or as necessary to fulfill the purpose(s) for which it was collected, provide our services, resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, enforce our agreements, and comply with applicable laws.

CHANGES TO OUR PRIVACY POLICY

This Privacy Policy applies to all information collected by or provided to Tidy Loads Laundry on or after the date of this Policy. Tidy Loads Laundry periodically reviews and makes changes to this Policy as we update and expand the Platform. When changes are made, an update to the Effective Date shown above will be made. You understand and agree that you will be deemed to have accepted the updated Privacy Policy by continuing to use the Platform after such changes take effect. If Tidy Loads Laundry’s practices change regarding previously collected personal information in a way that would be significantly less restrictive than stated in the version of this Policy in effect at the time the information was collected, reasonable efforts to provide notice and obtain consent to any such uses as may be required by law will be made. However, Tidy Loads Laundry will not be liable for any failure to do so. You are encouraged to periodically review this policy.

CONTACT US

If you have any questions regarding our privacy practices, this Privacy Policy, or wish to exercise your rights as outlined herein, please feel free to reach out to us through the App, the contact form on our website’s ‘Contact Us’ page, or via the following contact details:

Tidy Loads Laundry
Phone: 904-513-2622
Email: [email protected]